Politique en matière de remboursements et de retours

This is a sample page.

Overview

Our refund and returns poli­cy lasts 30 days. If 30 days have pas­sed since your pur­chase, we can’t offer you a full refund or exchange.

To be eli­gible for a return, your item must be unu­sed and in the same condi­tion that you recei­ved it. It must also be in the ori­gi­nal packaging.

Several types of goods are exempt from being retur­ned. Perishable goods such as food, flo­wers, news­pa­pers or maga­zines can­not be retur­ned. We also do not accept pro­ducts that are inti­mate or sani­ta­ry goods, hazar­dous mate­rials, or flam­mable liquids or gases.

Additional non-retur­nable items :

• Gift cards
• Downloadable soft­ware products
• Some health and per­so­nal care items

To com­plete your return, we require a receipt or proof of purchase.

Please do not send your pur­chase back to the manufacturer.

There are cer­tain situa­tions where only par­tial refunds are granted :

• Book with obvious signs of use
• CD, DVD, VHS tape, soft­ware, video game, cas­sette tape, or vinyl record that has been opened.
• Any item not in its ori­gi­nal condi­tion, is dama­ged or mis­sing parts for rea­sons not due to our error.
• Any item that is retur­ned more than 30 days after delivery

Refunds

Once your return is recei­ved and ins­pec­ted, we will send you an email to noti­fy you that we have recei­ved your retur­ned item. We will also noti­fy you of the appro­val or rejec­tion of your refund.

If you are appro­ved, then your refund will be pro­ces­sed, and a cre­dit will auto­ma­ti­cal­ly be applied to your cre­dit card or ori­gi­nal method of pay­ment, within a cer­tain amount of days.

Late or mis­sing refunds

If you haven’t recei­ved a refund yet, first check your bank account again.

Then contact your cre­dit card com­pa­ny, it may take some time before your refund is offi­cial­ly posted.

Next contact your bank. There is often some pro­ces­sing time before a refund is posted.

If you’ve done all of this and you still have not recei­ved your refund yet, please contact us at {email address}.

Sale items

Only regu­lar pri­ced items may be refun­ded. Sale items can­not be refunded.

Exchanges

We only replace items if they are defec­tive or dama­ged. If you need to exchange it for the same item, send us an email at {email address} and send your item to : {phy­si­cal address}.

Gifts

If the item was mar­ked as a gift when pur­cha­sed and ship­ped direct­ly to you, you’ll receive a gift cre­dit for the value of your return. Once the retur­ned item is recei­ved, a gift cer­ti­fi­cate will be mai­led to you.

If the item wasn’t mar­ked as a gift when pur­cha­sed, or the gift giver had the order ship­ped to them­selves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your pro­duct, you should mail your pro­duct to : {phy­si­cal address}.

You will be res­pon­sible for paying for your own ship­ping costs for retur­ning your item. Shipping costs are non-refun­dable. If you receive a refund, the cost of return ship­ping will be deduc­ted from your refund.

Depending on where you live, the time it may take for your exchan­ged pro­duct to reach you may vary.

If you are retur­ning more expen­sive items, you may consi­der using a tra­ckable ship­ping ser­vice or pur­cha­sing ship­ping insu­rance. We don’t gua­ran­tee that we will receive your retur­ned item.

Need help ?

Contact us at {email} for ques­tions rela­ted to refunds and returns.